Chasing Unpaid Fees
Who is behind, and sending reminders without pestering the same family twice.
1. See who is behind
Finance → Arrears lists bills past their due date with money still outstanding. Set "At least this many days overdue" and press "Filter" to work a particular band — a week behind is a different conversation from a term behind.
2. Choose who to contact
Nothing is selected for you, deliberately: a reminder cannot be un-sent. Tick the families you mean to chase and press "Send reminders to selected". A family with no phone number or email on record is shown as "No reachable contact on record" — those need a different approach, not a resend.
3. Check what the run did
After sending, the page reports how many went out and how many were skipped because that family was chased too recently, which is what stops the same parent getting the same message twice in a week. "Reminders already sent" below shows what has gone before, on what "Channel", and how far behind the family was at the time.
⚠️ Check the plan before sending
This list works off the bill's due date and quotes the whole outstanding balance. It does not know about installment plans, so a family paying by an agreed schedule, and paying it on time, can still appear here — and the amount shown will be more than they currently owe. Open the bill and look for an installment plan before chasing anyone on this list.
4. Remind families automatically
Finance → Reminder schedule (also "Set the schedule" at the top of Arrears) decides when families are reminded without anyone sending by hand. Tick "Send automatic fee reminders", set the days before and after the due date, and press "Save schedule". The line under the form reads your schedule back in plain words, such as 7 days before, on the day, 3 days after, then every 7 days until paid. A family reminded today, by hand or automatically, is not reminded again the same day. If the page says automatic reminders are switched off for every school, nothing is sent yet, whatever you save.
Still stuck?
Email info@tocel.ng and tell us which guide you were following.